❓ Frequently Asked Questions
Q1: Do you have ISO 9001 or ISO 13485 certifications?
A: Yes, we are an ISO 9001:2015 and EN ISO 13485:2016 Certified Company, ensuring the highest standards for medical devices.
Q2: What are the shipping modes and charges?
A: Normally we send shipments through DHL express or other major couriers like UPS and FedEx. Shipping charges depend on the destination and weight.
Q3: What is the typical delivery time?
A: For in-stock goods, it is generally 15-30 days. For non-stock items, the delivery time is between 30-60 days, depending on the order quantity.
Q4: Can I request samples before placing a bulk order?
A: Yes, we provide samples upon request. Please note that samples are offered at an extra cost.
Q5: What is your policy for defective products?
A: For any defective goods, please provide photographic evidence for our team to confirm. Once verified, we will provide a replacement.
Q6: Do you offer customized packaging?
A: Yes, while our standard packaging includes waterproof bags and sturdy cartons, we can provide customized packing design services based on client requirements.
Alur Orthopedic Implants
