❓ Frequently Asked Questions
What are your primary shipping modes and charges?
Normally we send through courier like DHL, FEDEX, UPS, TNT etc. or post upon request from clients. Charges depend on volume and destination.
Do you hold international quality certifications?
Yes, we have obtained ISO13485 system certification and CE certification. Some products have also been registered with the FDA 510k.
What is the minimum order quantity (MOQ) and do you provide samples?
Minimum orders are generally expected at US$500. We understand the need for smaller sample orders for market testing; we can offer free samples, though the freight cost is covered by the client.
Can I request products similar to your catalogue but not shown?
Certainly. Please provide pictures or samples, and we will evaluate production. Note that customized requests may require a longer delivery time.
What are your standard terms of payment?
Payment ≤ 800USD: 100% in advance. Payment > 800USD: 30% T/T in advance, balance before shipment. We accept L/C, T/T, Western Union, and PayPal.
Is inventory available for all listed products?
Generally, we maintain stock for listed products produced on a monthly cycle. However, inventory levels fluctuate based on sales. Please contact our team for real-time availability.