Frequently Asked Questions
Q: Are you a factory or trading company?
A: We are a professional manufacturer specializing in emergency stretchers and orthopedic rehabilitation therapy products.
Q: What quality certificates do you hold?
A: Our products are certified by FSC, CE, FDA, ISO9001, ISO13485, and EN1865.
Q: What is your standard lead time for orders?
A: Normally, the lead time is between 15-25 days after the deposit is received.
Q: How do you handle after-sales service and warranty?
A: We provide a 12-month warranty from the date of receipt. During this period, we supply free spare parts and technical guidance for any necessary replacements.
Q: What are your accepted payment terms?
A: We typically accept T/T (30% deposit, 70% balance against Bill of Lading) or L/C at sight.
Q: What is your monthly production capacity for these instruments?
A: Our current production capacity for orthopedic fixators is approximately 1000 pieces per month.
Alur Orthopedic Implants
