Frequently Asked Questions
How can I purchase this instrument set?
You can purchase by contacting our sales team directly or by placing an order online through our platform.
What payment methods are supported?
Trade Assurance
Credit Card
PayPal
T/T (Bank Transfer)
Western Union
L/C
What is the expected delivery time?
Ready stock items are typically processed within 24 hours. For OEM orders, the production time is usually 2-7 working days. Every order undergoes a one-to-one safety inspection before delivery.
Do you provide guidance on how to use the products?
Yes, we provide comprehensive video tutorials covering installation, operation, repairing, and maintenance. We also offer real-time online video calls for pre-sales and after-sales training at your convenience.
What are the warranty and after-sales service terms?
We offer a warranty period of 12-60 months depending on the specific component. Our after-sales team guarantees a reply to inquiries within 8 hours.
What is the return policy for these instruments?
We maintain a standard return policy for our surgical instruments to ensure customer satisfaction and product quality assurance.
Alur Orthopedic Implants
