❓
Frequently Asked Questions
Q1 What payment methods do you accept?
We support T/T, Western Union, Money Gram, PayPal, and Trade Assurance services.
Q2 What are the delivery terms and shipping options?
We offer delivery via international expresses including DHL, FEDEX, TNT, UPS, ARAMEX, and EMS.
Q3 How long does shipping usually take?
Generally, it takes about one week if goods are in stock. For non-stock items, it ranges from 15-30 days depending on the order quantity.
Q4 Do these instruments have a warranty?
Yes, we provide a 1-year warranty. Please note that wearing parts such as drill bits and screwdrivers are excluded.
Q5 Can you handle customs clearance for specialized regions?
Yes, we offer different solutions. We can ship via standard international express if you have import experience, or provide door-to-door service where we handle customs and taxes for you.
Q6 Are the instrument sets autoclavable?
Yes, the sets come in a high-quality sterilization box (HPP Box) designed for standard autoclaving procedures.